Privacy Policy

Introduction

About this Privacy Policy

DST Global Private Limited ("DST Global", "Company", "we", "our", or "us"), operating through its website https://www.deepspheretech.com and its portfolio of software products including PRO.TR.ON and other enterprise software solutions, is committed to protecting the privacy and security of personal information entrusted to us.

This Privacy Policy describes how we collect, use, process, store, disclose, and protect information when individuals and organizations use our websites, software products, cloud services, mobile applications, customer portals, support services, and related offerings.

This Policy applies to all products and services offered by DST Global Pvt. Ltd., including but not limited to:

• PROTRON Project and Budget Management Platform
• IT Service Management (ITSM) Solutions
• Identity and Access Management Solutions
• Customer Relationship Management (CRM) Solutions
• Enterprise Workflow and Automation Solutions
• Mobile and Web Applications
• Cloud-Based Services
• On-Premise Software Deployments
• Professional and Consulting Services

Section 01

Information We Collect

1.1 Information Provided by Customers

We may collect information that customers, users, or administrators provide, including:

• Name
• Business email address
• Phone number
• Company name
• Department
• Designation
• Account credentials
• Billing and payment information
• Support requests and communications

1.2 Business and Operational Data

Depending on the product being used, customers may store and process information such as:

• Projects and project plans
• Tasks and work items
• Budget and cost information
• Timesheets
• Workflows and approval records
• Documents and attachments
• Customer records and service requests
• Asset information and access permissions
• Audit logs and business performance metrics

1.3 Technical Information

We may automatically collect:

• IP addresses
• Browser information
• Device information and operating system details
• Date and time of access
• Application logs and error reports
• Usage analytics, session activity, and security-related events

1.4 Cookies and Similar Technologies

Our websites and cloud-hosted services may use cookies, web beacons, and similar technologies to enable platform functionality, maintain login sessions, improve user experience, analyze service performance, and enhance security.

Essential technologies needed for security and core operation may be used as described in our Cookie Policy. Optional analytics, functional, and marketing technologies are activated only after you make an affirmative choice in our cookie preference centre. Users may manage, change, or withdraw optional preferences through the cookie banner, Cookie Settings control, or browser settings. See our Cookie Policy for full details.

Section 02

How We Use Information

We use information to:

• Provide products and services
• Create and administer user accounts
• Authenticate users
• Deliver customer support
• Process transactions and subscriptions
• Configure and maintain customer environments
• Improve product features and functionality
• Monitor service performance
• Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal and regulatory obligations
• Communicate service updates and notices

Section 03

Data Ownership

All customer data processed through our software products remains the property of the customer or the applicable data owner.

DST Global does not claim ownership of customer content, project information, business records, documents, or other data uploaded to our platforms.

Section 04

Cloud and On-Premise Deployments

Cloud Services

For cloud-hosted solutions, customer information may be stored in secure hosting environments managed by DST Global or approved infrastructure providers.

On-Premise Deployments

For customer-hosted deployments, the customer maintains control of hosted data, infrastructure, backups, and system administration unless otherwise specified in a support agreement.

DST Global accesses customer environments only when necessary to provide authorized support or maintenance services.

Section 05

Artificial Intelligence and Automation Features

Certain products may include artificial intelligence, machine learning, analytics, automation, or intelligent recommendation capabilities.

Information submitted to AI-enabled features is used solely to provide requested functionality and improve product performance.

Section 06

Sharing and Disclosure of Information

DST Global does not sell personal information.

We may share information with:

Authorized Service Providers

• Cloud infrastructure providers
• Payment processors
• Email delivery services
• Security monitoring providers
• Technical support vendors

Business Partners

Where necessary for implementation, training, integration, or support activities and only under appropriate confidentiality obligations.

Legal Requirements

Where disclosure is required by law, court order, regulatory authority, government agency, or law enforcement authority.

Section 07

Information Security

DST Global implements reasonable industry-standard security measures designed to protect information from unauthorized access, alteration, disclosure, or destruction.

• Encryption in transit
• Role-based access controls
• Strong authentication mechanisms and password protection
• Audit logging and security monitoring
• Vulnerability management and regular software updates
• Backup and disaster recovery procedures

While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.

Section 08

Data Retention

We retain information only as long as necessary to deliver contracted services, fulfill legal obligations, resolve disputes, enforce agreements, and maintain security and audit records.

Upon termination of services, data may be deleted, returned, or retained in accordance with contractual obligations and applicable laws.

Section 09

User Rights

Subject to applicable laws, individuals may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Withdraw consent where applicable
• Request a copy of personal information
• Object to certain processing activities

Requests may be submitted through the contact details provided below.

Section 10

International Data Transfers

Where necessary, information may be processed or stored outside India in connection with cloud infrastructure, support operations, or customer requirements.

DST Global takes reasonable measures to ensure that transferred information receives an appropriate level of protection.

Section 11

Third-Party Integrations

Our products may integrate with third-party platforms including but not limited to Microsoft 365, Google Workspace, Microsoft Teams, Slack, ERP Systems, HRMS Platforms, Identity Providers, and Accounting Applications.

The collection and processing of information by such third parties are governed by their respective privacy policies.

Section 12

Compliance with Laws

DST Global endeavors to comply with applicable data protection and privacy laws, including:

• Digital Personal Data Protection Act, 2023 (India)
• Information Technology Act, 2000 (India)
• Applicable contractual privacy obligations
• Other relevant laws and regulations applicable to our operations and customers

Section 13

Children's Privacy

Our products and services are intended for business and professional use and are not directed toward children. We do not knowingly collect personal information from children.

Section 14

Changes to this Privacy Policy

DST Global may update this Privacy Policy from time to time. Any updates will be posted on our website and will become effective upon publication unless otherwise stated.

Section 15

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or data protection matters, please contact: